COVID19 Protocols

Standard practices of hygiene/infection control have been in place for a number of years however with the COVID19 pandemic, new additional measures have been implemented to keep you as safe as possible. Training has been undertaken to reduce the risk of infection, initially through an Infection Control module of Professional Practice training through the Council of Australian Reiki Organisations​ & recently through an online COVID19 Infection Control Training with the Department of Health & St John Ambulance. A COVID19 Safe Plan is in place.

As requirements change due to restrictions being relaxed and/or implemented, these protocols may change without notice.


Masks are mandatory as Reiki practitioners are classified as unregistered Healthcare Workers under the National Code of Conduct. On arrival, temperature will be measured by a medical grade infrared temperature gun.

We request that everyone observe hygiene practices of

  • frequent hand washing.

  • avoid touching your face.

  • covering your mouth when coughing and/or sneezing.

  • keeping social distance where possible while on the premises.

Soap, hand sanitiser, disinfectant wipes, tissues & paper towels will be available for everyone’s use.

As there is direct contact with both treatments and classes, there may be a possibility of disease transmission including COVID19. All clients and students will be asked to observe and to adhere to hygiene practices while on the premises to maintain a safe as possible environment in a shared space.

Should your temperature NOT be in the normal range or you display cold/flu-like symptoms, you will not be admitted. Any fees paid for treatments or classes, will be held over to the next available date. Reiki Share and Reiki, Rest & Restore fees are not refundable.

COVID19 symptoms include but are not limited to:

  • Persistent and/or dry cough

  • Difficulty in breathing

  • Sore throat

  • Fever

  • Loss of smell and/or taste

  • Unusual fatigue

  • Body aches

  • Cold or flu-like symptoms

It is important that if you display any of the above symptoms, please cancel your appointment/class and get yourself tested. When you are well and your symptoms have disappeared, please reschedule.

  • Temperatures will be taken on arrival. Entry will be refused if not within the normal range.

  • Masks are mandatory. Face masks will need to be changed after 4 hours of wear.

  • Social distancing where possible. Close contact will be unavoidable at times.

  • Maximum of 10 people allowed in the premises.

  • Soap, hand sanitiser, disinfectant wipes, tissues & paper towels will be available for everyone’s use. All attendees will be required to wash/disinfect their hands on arrival and departure. For group sessions, hands will be required to be washed/disinfected frequently.

  • ALL linens are changed after single use.

  • Pillows are covered with vinyl covers which will be wiped down after each use.

  • ALL hard surfaces will be cleaned/disinfected. Massage tables cleaned/disinfected after single use. Hard surfaces include but not limited to chairs, handrails, door handles and bench tops.

  • All rubbish must be disposed of in the appropriate receptacle including face masks (loops need to be cut before disposal). Please wash hands after disposal. Rubbish will be removed at the end of each day.

  • Attendees will need to bring their own water bottles, blankets/throws, food (if applicable) and in Reiki Rest & Restore, attendees will bring their own pillows/bolsters. Food must not be shared. 

  • Tea will be supplied. The host or a single appointed person will serve tea. Hands washed/disinfected before and after service.

  • Disclaimer forms will need to be signed before Reiki treatments and classes to waive any claims against the Reiki practitioner/teacher relating to possible COVID19 transmission during treatments/classes. 

Payments will be refunded or may be carried over to another day if clients, therapist or teacher cancels because of illness. If students cancel, deposits will be carried over to the next course date. Special circumstances will be considered. Please read Conditions & Policies for details. As COVID19 conditions remain changeable, I may not have updated this website immediately. If this is the case, I reserve the right to add/delete the above requirements.



Any questions, please contact Sally Wain 0409 145 994 or use contact form.